SHIPPING AND DELIVERY
We offer free delivery charges for acoustic piano across West Malaysia. East Malaysia we will offer a subsidies on the delivery charges. For Digital piano and keyboard, we offer delivery with charges.
Usually it took 1 week for delivery in Klang valley and 2 weeks for other states such as Johor, Melaka and Penang. For small item such as keyboard and accessories will usually be delivered in 1-2 working days via poslaju.
Calm down and please send photos of the cosmetic wear and tear of the piano to us. We will reply you shortly. Normally if such a case happen, we will exchange another unit or repair for you FOC. Terms & Conditions applied.
Yes definitely. You will be receiving invoice via email and printed invoice upon delivery.
We accept cash, cheque, bank transfer and also credit cards with 12 months installment* Terms & Conditions applied.
Yes we do for public bank. Other bank card holder you may purchase through our Lazada online shop. They offer 12 months installment plan. Price may vary from cash price vs credit card price.
Goods sold are not return nor refundable in any circumstances. However, you may sell back the piano to us with an agreed price.
Normally we will collect RM500 for upright piano and RM5000 for grand piano upon confirmation as a deposit. Deposit are not refundable. The balance of the payment will be paid either before or upon delivery.
WARRANTY & SERVICING
We offer 5-8 years warranty on acoustic piano and 1-2 years warranty for digital piano & keyboard. Terms and conditions applied.
Our acoustic piano’s warranty covered all parts and labor except the following
- In any case where the defect is due in any way to wear and tear, dirt, misuse, abuse, neglect, corrosion, accident or other similar cause.
- Any damage or defect due to an accident, negligence, modification, misuse, extremes of temperature, humidity, abnormal strain or improper maintenance of the instrument
- If the unit has been installed, altered or repaired otherwise than factory or person that authorized by the company.
- If any serial number has been altered, defaced or removed.
- If the product is damaged by the use of an accessory not supplied by the company.
Our keyboard & digital piano’s warranty covered factory defect only.
You may call our office number or sales number. We will attend to your case shortly !
Yes we do ship to Thailand, Indonesia, Singapore and also Vietnam
Yes we are 100% trusted seller with Alibaba certified 3 star suppliers. Order from us to stay peace of mind.
Please send photos to our whatsapp or email us at email@example.com. We will reply you and resolve the issue as soon as we received it.